Privacy policy

1. ABOUT THIS POLICY
Oddwrap ("we", "us", "our") is operated by SNABBIT (OPC) PRIVATE LIMITED. This policy describes how we collect, use, share, retain and protect personal information through https://oddwrap.com, our Shopify storefront, orders, support channels, marketing communications and related services. Your rights depend on applicable law.

2. INFORMATION WE COLLECT
We may collect your name, email address, phone number, shipping and billing addresses, order details, products and iPhone model selected, purchase history, payment confirmation and transaction references. Payment providers process payment details in accordance with their own security practices; we do not need to receive full card credentials to fulfil orders.
We may collect information you send to us through support requests, WhatsApp, email, SMS, phone calls, social media, feedback and reviews.
Our storefront and service providers may collect device and browser data, IP address, page views, product views, cart and checkout activity, approximate location inferred from technical data, cookies, pixels and other usage information.
Information may also be received from Shopify, payment processors, shipping partners, advertising and analytics providers, customer-support platforms and messaging services when they help provide our services.

3. HOW WE USE PERSONAL INFORMATION
We use relevant information to manage accounts, process payments and orders, fulfil shipments, coordinate COD confirmation, send order and tracking updates, provide support, investigate delivery issues, manage lawful refunds and replacements, prevent fraud, maintain security, meet regulatory and accounting obligations and improve the site.
Where permitted by law and relevant consents, we may analyse browsing or buying behaviour, personalise recommendations, measure campaigns and send offers by email, SMS, WhatsApp, social platforms or other communication channels. These may include abandoned-cart reminders and offers to returning customers for additional Oddwrap designs without purchasing another clear case.

4. MARKETING AND MESSAGING
You can stop promotional emails through the unsubscribe link. You may opt out of promotional WhatsApp or SMS messages by replying STOP where supported or contacting hello@oddwrap.com. Transactional communications about existing orders or support may still be sent as needed. We handle marketing preferences and consent as required by applicable law.

5. COOKIES, PIXELS AND ANALYTICS
We and service providers may use essential, analytics, personalisation and marketing cookies or comparable technologies. Essential technologies enable core shopping, checkout, security and cart functions. Optional technologies may support measurement, site improvements, recommendations and advertising. Where required, choices are managed through our cookie preference controls. You can also adjust browser settings, although blocking essential cookies may affect the website. Shopify's cookie information is at https://www.shopify.com/legal/cookies.

6. WHEN WE SHARE INFORMATION
We may share the information necessary for a specific purpose with Shopify, payment gateways, Shiprocket and assigned courier partners, customer communication services, analytics and advertising platforms such as Meta, technology vendors, legal/accounting advisers, and authorities where legally required. Some partners may operate under their own privacy notices. We may share information in a genuine business restructuring or asset transfer subject to applicable law. We do not state that sharing with service providers is a sale of customer information.

7. THIRD-PARTY WEBSITES AND USER CONTENT
Third-party websites linked from our store have their own terms and privacy practices. Reviews or content you choose to publish publicly may be visible to others. Do not submit confidential payment or identity information through public comments or unsecured channels.

8. CHILDREN
The store is not intended for children. We do not knowingly seek children's personal information for behavioural advertising. Parents or guardians who believe a child has submitted information can contact us to request appropriate action.

9. SECURITY AND RETENTION
We use appropriate administrative and technical safeguards, but no online service can guarantee absolute security. We retain information for as long as needed to deliver services, keep required tax/accounting records, comply with laws, address disputes and protect against misuse. Retention periods can vary by category and legal obligation.

10. YOUR PRIVACY RIGHTS
Subject to applicable laws, you may request information about personal data held about you, correction, access or a copy, deletion, restriction, withdrawal of consent, and available grievance or appeal mechanisms. Some requests may be subject to identity verification, legal retention obligations or other lawful exceptions. We will respond within timelines required under the laws that apply to the request. We will not deny services unlawfully merely because you exercise a privacy right.

11. CHANGES
We may update this policy as services or laws change. We will post a revised version with an updated date and provide additional notice or obtain consent if required.

12. CONTACT AND GRIEVANCES
For privacy requests, consent withdrawal or grievances, email hello@oddwrap.com with the subject "Privacy Request". Please avoid sending unnecessary sensitive information. Contact details:
Trading brand: Oddwrap
Legal entity: SNABBIT (OPC) PRIVATE LIMITED
Website: https://oddwrap.com
Customer support: hello@oddwrap.com
Registered office: Unit 101, Oxford Towers, HAL Old Airport Road, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka 560008, India
Business address: Basement 3, T15, Signature Global City, Sector 92, Gurgaon, Haryana 122505, India
CIN: U47912KA2024OPC186634
GSTIN (Karnataka): 29ABNCS0799K1ZE