Refund policy

REFUND AND REPLACEMENT POLICY
Last updated: 20 October 2026

Oddwrap is a brand operated by SNABBIT (OPC) PRIVATE LIMITED. Each order is packed with care.

1. RETURNS AND REFUNDS
We do not ordinarily accept returns, exchanges or refunds for non-defective products due to a change of mind, preference for another design or an iPhone model selected incorrectly by the customer. Nothing in this policy limits rights or remedies available under applicable consumer protection law.

2. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Inspect your order upon delivery. If the items arrive damaged, defective or incorrect, please contact hello@oddwrap.com as soon as possible, preferably within 48 hours after delivery. Include your order number, a brief description, photographs or a short video of the product and photographs or a short video of the packaging. The 48-hour window assists prompt investigation; it does not remove mandatory statutory rights.

After reviewing the evidence, we will arrange an appropriate remedy where the claim is verified. Depending on the circumstances and applicable law, the remedy may be replacement, refund or another agreed resolution. If the identical item is unavailable, we will discuss an alternative rather than automatically substitute a product.

3. ITEMS GENERALLY NOT ELIGIBLE FOR A DISCRETIONARY RETURN OR EXCHANGE
- Change of mind after placing or receiving an order.
- Dislike of a chosen design after purchase.
- An incompatible iPhone model chosen by the customer.
- Damage caused by misuse, mishandling or ordinary wear and tear.
These exclusions do not apply where applicable law requires a remedy for a defective, damaged, misdescribed or otherwise non-conforming product.

4. EXCHANGES
We do not offer voluntary exchanges at this time. Contact us before ordering if you need help identifying your iPhone model.

5. SUPPORT
Email hello@oddwrap.com and include your order number. We aim to respond within 1–2 business days. Customer protection rights under Indian law remain unaffected.